Website Care Plans

Your time is valuable.

I’ll help you save it. Oh, and money too.

An all-in-one solution for your website maintenance, security, and support.

So what’s in it for me? Or, why do I need a Care Plan?

  • PEACE OF MIND – When you have a change or update for your website, I take care of it. You never have to wonder if it got done – or – even think about it again.
  • PERSONAL CONNECTION – You’ll talk to me every time you call/email/chat (unless I’m already on the line) – someone that knows you and your company by name.
  • SAFETY NET – Like an app on your phone, website software needs regular updates. Did you know – the leading cause of hacked websites is out of date software? I’ll keep everything up-to-date. Even so, there will always be times when you think you’ve done everything right, but something breaks. I’ll get you back on track, fast.
  • SIMPLE REPORTING – You won’t need cryptography skills to understand what work I’ve done this month.

Your Website is Your Organization

You know how important your website is to your organization.  It generates leads for businesses, and attracts donations for nonprofits..  Whatever it’s for, you need it to be running smoothly. After all, we get our info about you from the web.  It needs to be working.

Software is Vulnerable

Your website (and the operating system it runs on) is software.  All software needs to be updated regularly. My iPhone, iPad, & laptop ask me to update all of the time!  It’s best to keep it up to date rather than leave a door open for hackers and nasty viruses.

You Could Do It Yourself

Well, a few of you could.  It would take a bit of Googling and more than a few sessions at YouTube, if you could trust them.  Then you’d need to learn the idiosyncrasies of the different applications and how they interact, troubleshooting and applying updates in sequence – much like my Doctors have specific instructions for my meds – you know, can’t take some at certain times or with each other or with antacids.  Sure, you could learn – but when? And is that the best use of your time?

That’s Where I Come In.

I’m a WordPress expert. I’ve been working with WordPress almost exclusively since 2004. Additionally, I’m no spring chicken. I have over 30 years in the online space. I make it my business – literally – to know what’s going on with WordPress and the Web as it relates to getting things done. I’m on top of it so you don’t have to be.

Depending on the Care Plan you select, I’ll:

  • add or edit web content per your instructions.
  • make sure the code that runs your website is up to date and secure.
  • run regular backups of everything.  I mean everything.
  • perform daily security scanning for a ‘heads up’ of nefarious activity.
  • scan for and fix broken links to other websites so Google doesn’t spank you.
  • apply speed optimizations to decrease website loading times. Google will thank you.
  • review site analytics so you’ll have actionable intelligence.
  • suggest strategies to reach web goals.

Want to add or update content yourself?  No problem! I’m happy to provide you with training videos to show you how to update website content on your own if that’s your thing!

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Remember, I’m only an email, chat or phone call away – or use my help desk to submit and track a support ticket.

I love to provide advice and strategy for your site, social media marketing, or anything business related. If I can help, and you’re willing – I will.

Keep Your Website Happy

Premium

Unlimited Support, Speed, Consultation
$ 197
77
Monthly
  • No Long-Term Contracts
  • Premium Website Hosting
  • Software & Security Updates
  • Daily Security Scanning
  • 24/7 Uptime Monitoring
  • Cloud Backups - 4x Daily
  • Site Restore
  • Training Video Library
  • Unlimited Support Tasks*
  • Priority Support
  • Monthly Performance Report
  • Custom Site Analytics
  • Speed Optimization
  • Scan and Fix Broken Links
  • Database optimization
  • Quarterly Website Review
  • Monthly Consultation Call

Business

Priority Support, Analytics
$ 97
77
Monthly
  • No Long-Term Contracts
  • Premium Website Hosting
  • Software & Security Updates
  • Daily Security Scanning
  • 24/7 Uptime Monitoring
  • Cloud Backups - Daily
  • Site Restore
  • Training Video Library
  • Up to 5 Support Tasks*
  • Priority Support
  • Monthly Performance Report
  • Basic Site Analytics
Popular

Basic

Just the essentials
$ 57
77
Monthly
  • No Long-Term Contracts
  • Premium Website Hosting
  • Software & Security Updates
  • Cloud Backups - Monthly
  • Site Restore
  • 1 Support Task*

*Support tasks do not rollover. A support task is defined as any maintenance done to a website requiring 30 minutes or less, including, but not limited to, text and image changes, new blog posts, or new pages.  These plans are active as of January 1, 2019. If you are on an older plan you will be migrated before September 1, 2020.

Premium Web Hosting

Discount hosting is like an overbooked flight. Your website competes with several hundred other sites for resources. Our Premium Hosting is more like a private jet, with all of the features your website needs to run comfortably.

Failure Protection

You accidentally delete a page. Or your entire site. Now what? Backups are simple, but have you ever attempted to restore your website? We wipe and restore our website regularly so we can confidently offer this peace of mind to you.

Updates Included

Your website is software. Unlike other software, your site may have a maintenance or security updates every few days. We test compatibility and update plugins and system software to ensure maximum uptime and performance.

24/7 Security & Monitoring

WordPress powers about a third of all websites today, making it a target for hackers. We lock down your site so they'll look for an easier target.

Super-Easy Edits

Need to add an article or new page? Just open a ticket, send us the details and we take care of the rest. Yes... it's that easy.

Transparent Reporting

Wondering what we've been up to? You'll receive an easy to read report showing you the work we completed and your website metrics.

Frequently Asked Questions

Yes, there is a $300 onboarding fee for a site that we did not create, or a site that has not had a care plan with us in the last 3 months. We may also ask you to resolve issues with your site before we can onboard you.

Yes, just let us know and we’ll make the adjustment at the next billing cycle.

Your Credit Card or PayPal account will be charged automatically either monthly or annually as you choose.

As shown above, we include web hosting for your website with all of our Website Care Plans. You are not required to use this part of our service in order to purchase one of our plans.

One caveat though, every hosting service is different — they have different operating systems, configurations, features, etc. We may be restricted in some ways and may not be able to implement all of the features of our plans if you are hosted elsewhere.

If you prefer to move your website to our Premium Website Hosting, we offer migration for a one-off fee starting at $300.

Nope. You can pay monthly or annually and cancel at any time. Your payments are made in advance of service, so if you cancel, your services will be terminated at the end of the current billing period.

Strategy consultations work best on the phone or a video call. The calls are up to an hour once a month. During the strategy calls we will work together to identify areas of your website and strategy that can be improved, and come up with a list of action items for our team and yours. These consultation calls are reserved for our Premium care plan customers.

Just send us an email with clear instructions on the content you want to change on your website and we get straight to work and let you know when it’s done – usually by the next business day.

Changes include any text or image change that will take us 30 minutes or less. This typically covers things like updating a page, adding a post or editing your menu items.

These tasks do not cover advanced or custom features like an online shop or membership section. They also don’t cover graphic design tasks.

Add-Ons

Website Tune-Up

Our Website Tune-Up is just like a service for your car. Each year we take our car into the mechanic and get the oil changed, the tires checked, the light bulbs tested etc. Just like a car, if you don’t maintain your website on a regular basis, it can get a bit loose and things might stop working as they did when you first got it.

Our Website Tune-Up includes:

  • Complete security scan to keep your visitors safe (+ malware removal)
  • Full website backup to save a copy of your valuable website data
  • Speed optimisation to improve website load time for your visitors
  • Website software upgrades for better security and latest WordPress features
  • Broken link scan and fixing for better SEO
  • Detailed website review and recommendations report

Also included is 2 hours of dedicated support, design & development time to help fix any issues and implement key recommendations.

Price: $497 single payment

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