Website Care & Support

Your time is valuable.

Skilled support saves time and money.

Website Care Plans

Premium Web Hosting

Discount hosting is like an overbooked flight. Your website competes with several hundred other sites for resources. Our Premium Hosting is more like a private jet, with all of the features your website needs to run comfortably.

Failure Protection

You accidentally delete a page. Or your entire site. Now what? Backups are simple, but have you ever attempted to restore your website? We wipe and restore our website regularly so we can confidently offer this peace of mind to you.

Updates Included

Your website is software. Unlike other software, your site may have a maintenance or security updates every few days. We test compatibility and update plugins and system software to ensure maximum uptime and performance.

24/7 Security & Monitoring

WordPress powers about a third of all websites today, making it a target for hackers. We lock down your site so they'll look for an easier target.

Super-Easy Edits

Need to add an article or new page? Just open a ticket, send us the details and we take care of the rest. Yes... it's that easy.

Transparent Reporting

Wondering what we've been up to? You'll receive an easy to read report showing you the work we completed and your website metrics.

Outsource your Frustration

HELPING BUSINESS OWNERS

Keep Focused

Your website needs regular maintenance and security updates, back ups, and monitoring. With our website care plans, we become your team, and as your team, we help you stay focused on what you do best. Let us take care of all these pain-in-the-neck website details for you.

stay focused on business
website code security
Protect Your

Website Investment

From a cosmetic standpoint, you could get away with a website makeover maybe every few years. But from a functional view, if you don’t update the software that powers your site on a regular basis, it’s vulnerable to hackers, malware, or other security risks – and virtual smackdowns from Google. Do you have a plan in place to protect yourself from these threats?  Our website care plans make it easy and affordable.

Plans & Pricing

Premium

Unlimited Support, Speed, Consultation
$ 197
77
Monthly
  • No Long-Term Contracts
  • Premium Website Hosting
  • Software & Security Updates
  • Daily Security Scanning
  • 24/7 Uptime Monitoring
  • Cloud Backups - 4x Daily
  • Site Restore
  • Training Video Library
  • Unlimited Support Tasks*
  • Priority Support
  • Monthly Performance Report
  • Custom Site Analytics
  • Speed Optimization
  • Scan and Fix Broken Links
  • Database optimization
  • Quarterly Website Review
  • Monthly Consultation Call

Business

Priority Support, Analytics
$ 97
77
Monthly
  • No Long-Term Contracts
  • Premium Website Hosting
  • Software & Security Updates
  • Daily Security Scanning
  • 24/7 Uptime Monitoring
  • Cloud Backups - Daily
  • Site Restore
  • Training Video Library
  • Up to 5 Support Tasks*
  • Priority Support
  • Monthly Performance Report
  • Basic Site Analytics
Popular

Basic

Just the essentials
$ 27
77
Monthly
  • No Long-Term Contracts
  • Premium Website Hosting
  • Software & Security Updates
  • Daily Security Scanning
  • 24/7 Uptime Monitoring
  • Cloud Backups - Weekly
  • Site Restore
  • Training Video Library
  • Up to 2 Support Tasks*

*Support tasks do not rollover. A support task is defined as any maintenance done to a website requiring 30 minutes or less, including, but not limited to, text and image changes, new blog posts, or new pages.  These plans are active as of January 1, 2019. If you are on an older plan you will be migrated before September 1, 2020.

Frequently Asked Questions

Yes, there is a $300 onboarding fee for a site that we did not create, or a site that has not had a care plan with us in the last 3 months. We may also ask you to resolve issues with your site before we can onboard you.

Yes, just let us know and we’ll make the adjustment at the next billing cycle.

Your Credit Card or PayPal account will be charged automatically either monthly or annually as you choose.

As shown above, we include web hosting for your website with all of our Website Care Plans. You are not required to use this part of our service in order to purchase one of our plans.

One caveat though, every hosting service is different — they have different operating systems, configurations, features, etc. We may be restricted in some ways and may not be able to implement all of the features of our plans if you are hosted elsewhere.

If you prefer to move your website to our Premium Website Hosting, we offer migration for a one-off fee starting at $300.

Nope. You can pay monthly or annually and cancel at any time. Your payments are made in advance of service, so if you cancel, your services will be terminated at the end of the current billing period.

Strategy consultations work best on the phone or a video call. The calls are up to an hour once a month. During the strategy calls we will work together to identify areas of your website and strategy that can be improved, and come up with a list of action items for our team and yours. These consultation calls are reserved for our Premium care plan customers.

Just send us an email with clear instructions on the content you want to change on your website and we get straight to work and let you know when it’s done – usually by the next business day.

Changes include any text or image change that will take us 30 minutes or less. This typically covers things like updating a page, adding a post or editing your menu items.

These tasks do not cover advanced or custom features like an online shop or membership section. They also don’t cover graphic design tasks.

Add-Ons

Website Tune-Up

Our Website Tune-Up is just like a service for your car. Each year we take our car into the mechanic and get the oil changed, the tires checked, the light bulbs tested etc. Just like a car, if you don’t maintain your website on a regular basis, it can get a bit loose and things might stop working as they did when you first got it.

Our Website Tune-Up includes:

  • Complete security scan to keep your visitors safe (+ malware removal)
  • Full website backup to save a copy of your valuable website data
  • Speed optimisation to improve website load time for your visitors
  • Website software upgrades for better security and latest WordPress features
  • Broken link scan and fixing for better SEO
  • Detailed website review and recommendations report

Also included is 2 hours of dedicated support, design & development time to help fix any issues and implement key recommendations.

Price: $497 single payment